‼️IMPORTANT‼️Free Postage Update - Please Read‼️

Dear Valued Customers,

I hope this message finds you well. I’m writing to inform you of a necessary change regarding the minimum order 

amount for free postage on the Puzzle Melts website. Since I started Puzzle Melts five years ago, the minimum spend for free delivery has remained at £12.50. However, due to the rising costs of materials, packaging, and postage, I will need to increase this threshold to £17.50.

I have done my best to keep this increase to a minimum, and I sincerely hope that costs will decrease in the future, along with inflation. Unfortunately, I can only foresee postage rates continuing to rise. While this change will not affect most of my customers, as the new minimum order is typically reached, I do understand that this may impact some of my loyal customers. For that, I am truly sorry.

To ensure the continued health of Puzzle Melts, this adjustment is necessary and will help prevent any immediate increases to the cost of the melts themselves. I will review this again in 2025, in the hope of providing you with the best value possible.

I am immensely grateful for your understanding and support, and as always, for your continued custom.

Warm regards,  

Lara

UK delivery only

Thank you for choosing Puzzle Melts.

Despatch & delivery information.

We always aim to despatch your order within 1-4 working days after your order has been placed.During busy periods despatch times may increase up to 5 working days.Once despatched you will receive a despatch notification by email.After your despatch email please allow for Royal Mail delivery times. 

We post all orders by 2nd class post using Royal Mail online business services unless other postal option is offered on your purchase.Please allow three to four working days for delivery upon receipt of your despatch notice.For any Royal Mail delays please check:

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We track any orders placed over £25.00, these will be sent by Royal Mail (2nd Class), this typically takes 48 hours from arrival at the post office unless, an alternative paid postage option is selected at checkout.

Cancellation / Return / Exchange Policy

Puzzle Melts returns policy states that customers have 14 days after the day on which the goods come into their physical possession to cancel/return their order.

We can only accept returns on unopened and unused goods you have purchased from Puzzle Melts.Goods that arrive with us in an unsealable condition will not be refunded.

The original postage costs will be refunded when returning an item, but not the returns postage. If express delivery service or similar was originally used to send the goods, then this will not be refunded the normal shipping rate will apply.Returns will be processed within 3 working days of receiving the returned items.

Refund 

If for any reason you are not satisfied with your purchase please email info@puzzlemelts.com leaving your details and a brief outline of your concerns.

Shelf Life of Soy Wax Melts

Soy wax melts have a shelf life of approximately 12-18 months. Over time, the fragrance may gradually fade, but the soy wax melts themselves remain usable.

Storing Soy Wax Melts

To prolong the fragrance and quality of your soy wax melts:

- Store in a cool, dry place away from direct sunlight.

- Use airtight containers to prevent scent loss and protect from dust and moisture.

- Keep them in a dark environment to avoid colour and fragrance degradation.

By following these storage tips, you can enjoy the delightful aromas of your soy wax melts for as long as possible. Proper storage of soy wax melts ensures you get the most out of your wax melts collection.

Following these tips will help you enjoy your soy wax melts for as long as possible.