Privacy Policy

Privacy Policy

Your privacy is important to us.

This website privacy policy describes how Puzzle Melts protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time.

This website privacy policy is current and was updated on:29.03.2020

If you have any questions about this policy, please email info@puzzlemelts.com or write to: 

Puzzle Melts.2 The Hawthorns.Epsom.KT17 2QA

We gather and learn certain information about how visitors use our site, in order to collect information so as to provide products and services and to enable certain functions on this website.

Similar to other commercial websites, we also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

Your name, contact information, demographic information such as interests, preferences and postcode. Website usage data, any other information relevant to customer enquiries and information pertaining to special offers and surveys.

How we use your data?

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

❖ To improve the products and services we provide.❖ To contact you in response to your specific enquiry.❖ To customise the website for you.❖ For our own secure internal records.❖ To send you promotional communication by email or mailings about products we think might be relevant to you.❖ To contact you via email, telephone or mail regarding an order placed or for market research.

What is a cookie & how do we use them?

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How Puzzle Melts uses cookies?

We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.• Test content on our website. For example, some of our users might see one piece of content and another portion of users, see a different content.• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.• Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to: Opt-in to receive marketing communications from us by email, telephone, text message or post.

Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

Sign in to our website and change your opt-in settings.

Send an email to info@puzzlemelts.com

Write to us at: Puzzle Melts. 2 The Hawthorns.Epsom.KT17 2QA

We are committed to keeping your email address confidential. We do not sell, rent or lease our subscription lists to any third parties, individual, government agency or company at any time unless strictly compelled to by law.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

Puzzle Melts will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We follow procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

www.puzzlemelts.com may contain links to other websites.

Please note that we have no control of websites outside the [domain name] domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy of your data.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

CAN-SPAM Compliance

In following compliance with the CAN-Spam Act, all email sent from Puzzle Melts will clearly state who the email is from, providing you with clear information on how to contact the sender. All email messages contain information on how to easily remove yourself from our mailing list so as to not receive further communication from us.

Intellectual Property Rights

All copyrights, trademarks, patents and any other intellectual property rights in and on Puzzle Melts Website and Social Media Content. The use of our trademarks, content and intellectual property is forbidden.

YOU MUST NOT:

Republish material from our website without prior written consent.

Sell, rent or lease material from our website.

Reproduce, duplicate or exploit material from our website for any purpose.

Redistribute any content from our website, including onto another website.

Use of Testimonials

Testimonials that appear on the Puzzle Melt Website are received by either by text, email, audio or video submission. They will always be real life experiences of an individual’s experience on the use of our products. These experiences may be edited only for grammatical or typing errors or to be shortened when not possible to display lengthy text or non-relevant content.